--- title: "The Patient Care Experience: Insight from a Practicing EM Physician" description: Justin Bright, MD, offers a unique look into the patient care experience and steps physicians can take to improve it. image: https://www.emrecruits.com/hubfs/Misc/patient-care-experience.png --- [ ![EMrecruits Logo - ACEP App](https://www.emrecruits.com/hs-fs/hubfs/EMrecruits%20Logo%20-%20ACEP%20App.png?width=222&height=69&name=EMrecruits%20Logo%20-%20ACEP%20App.png)](https://www.emrecruits.com/) ## Exclusive Partner for Independent, Physician-Led Groups Across the Country #### EMrecruits Blog ## [The Patient Care Experience: Insight from a Practicing EM Physician](https://www.emrecruits.com/blog/the-patient-care-experience-insight-from-a-practicing-em-physician) Posted by [Jillian Roberson, Recruitment & Marketing Specialist](https://www.emrecruits.com/blog/author/jillian-roberson-recruitment-marketing-specialist) Find me on: [Facebook ](https://www.facebook.com/emrecruits) [LinkedIn](http://www.linkedin.com/company/emrecruits?trk=company_name) [Twitter ](https://twitter.com/EMrecruits) 5/6/15 10:15 AM # The Patient Care Experience: Insight from a Practicing EM Physician The patient care experience. Why is it so important? Why do physicians hate it so much? And, what can be done to improve it? Justin Bright, MD, a senior staff physician at Henry Ford Hospital, Department of Emergency Medicine, in Detroit, Michigan, recently tackled these questions in an informative piece posted on emdocs.net. He defines the patient care experience as: > A more inclusive term that describes our technical expertise while also including everything else, such as communication, department ambiance, throughput, and the behavior of everyone a patient comes into contact with while in the department.  In his piece, Bright set out to tackle five goals regarding the patient care experience: 1. Get the crux of why providers dislike patient satisfaction 2. Review the literature out there 3. Debunk those articles which are used as a rally cry against patient satisfaction surveys 4. Discuss the key variables associated with survey scores 5. Suggest some very simple tips that could help improve scores tremendously  ![patient-care-experience](https://www.emrecruits.com/hs-fs/hubfs/Misc/patient-care-experience.png?width=150&name=patient-care-experience.png) While many physicians would probably agree that they wish the emphasis on patient satisfaction would disappear, it is not something that is going to go away. Bright suggests that the focus be put on proactively becoming part of the solution, as the tie between group / hospital reimbursement and patient satisfaction continues to increase. Bright's insight into the topic is not only well thought-out, but also well researched and organized. A truly unique blend of personal experience and fact that is a great read for anyone interested in the topic of patient care experience. [**CLICK HERE**](http://www.emdocs.net/the-patient-care-experience-why-is-it-important-why-do-we-hate-it-so-much-what-can-we-do-to-improve/) to read Bright's post in it's entirety. Be sure to leave a comment for him and let him know your thoughts on this topic as well.   [![New Call-to-action](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/12846/d15f1118-fabe-448b-a223-162ce173e604.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/12846/d15f1118-fabe-448b-a223-162ce173e604) Topics: [Career Advancement](https://www.emrecruits.com/blog/topic/career-advancement), [Industry Topics](https://www.emrecruits.com/blog/topic/industry-topics) [![Share on Facebook](https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fwww.emrecruits.com%2Fblog%2Fthe-patient-care-experience-insight-from-a-practicing-em-physician%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.emrecruits.com%2Fblog%2Fthe-patient-care-experience-insight-from-a-practicing-em-physician%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fwww.emrecruits.com%2Fblog%2Fthe-patient-care-experience-insight-from-a-practicing-em-physician%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fwww.emrecruits.com%2Fblog%2Fthe-patient-care-experience-insight-from-a-practicing-em-physician%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=The%20Patient%20Care%20Experience%3A%20Insight%20from%20a%20Practicing%20EM%20Physician) [![Share on Pinterest](https://static.hubspot.com/final/img/common/icons/social/pinterest-24x24.png)](http://pinterest.com/pin/create/button/?url=https%3A%2F%2Fwww.emrecruits.com%2Fblog%2Fthe-patient-care-experience-insight-from-a-practicing-em-physician%3Futm_medium%3Dsocial%26utm_source%3Dpinterest&media=) [![Share on Email](https://static.hubspot.com/final/img/common/icons/social/email-24x24.png)](mailto:?subject=Check%20out%20https%3A%2F%2Fwww.emrecruits.com%2Fblog%2Fthe-patient-care-experience-insight-from-a-practicing-em-physician%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20https%3A%2F%2Fwww.emrecruits.com%2Fblog%2Fthe-patient-care-experience-insight-from-a-practicing-em-physician%3Futm_medium%3Dsocial%26utm_source%3Demail) ### Subscribe to Blog [![EM residents job search interview guide](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/12846/7b0920d6-563d-49e1-a61c-3a61bb5a0f23.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/12846/7b0920d6-563d-49e1-a61c-3a61bb5a0f23) ### Posts by Topic - [Client Spotlight (67)](https://www.emrecruits.com/blog/topic/client-spotlight) - [Conferences (66)](https://www.emrecruits.com/blog/topic/conferences) - [Industry Topics (39)](https://www.emrecruits.com/blog/topic/industry-topics) - [Career Advancement (21)](https://www.emrecruits.com/blog/topic/career-advancement) - [Lifestyle (10)](https://www.emrecruits.com/blog/topic/lifestyle) - [AAEM17 (2)](https://www.emrecruits.com/blog/topic/aaem17) - [ACEP17 (2)](https://www.emrecruits.com/blog/topic/acep17) - [Residents (2)](https://www.emrecruits.com/blog/topic/residents) - [ACGME (1)](https://www.emrecruits.com/blog/topic/acgme) - [Hungry (1)](https://www.emrecruits.com/blog/topic/hungry) - [SAEM17 (1)](https://www.emrecruits.com/blog/topic/saem17) - [SEMPA (1)](https://www.emrecruits.com/blog/topic/sempa) - [SEMPA17 (1)](https://www.emrecruits.com/blog/topic/sempa17) - [Win (1)](https://www.emrecruits.com/blog/topic/win) - [work (1)](https://www.emrecruits.com/blog/topic/work) [see all](https://www.emrecruits.com/blog/the-patient-care-experience-insight-from-a-practicing-em-physician#) [Tweets by EMrecruits](https://twitter.com/EMrecruits) Stay connected with us in your favorite flavor! - [Facebook](http://www.facebook.com/emrecruits) - [Twitter](http://www.twitter.com/emrecruits) - [LinkedIn](http://www.linkedin.com/company/emrecruits) - [Google+](https://plus.google.com/109439408759995301361) ![EMrecruits Logo - Trans](https://www.emrecruits.com/hs-fs/hubfs/EMrecruits%20Logo%20-%20Trans.png?width=175&height=55&name=EMrecruits%20Logo%20-%20Trans.png) We partner with democratic, privately owned emergency, hospitalist, anesthesia, and primary care groups to protect physician ownership and improve care in communities nationwide.  ### Recent Posts [Posts by @EMrecruits](https://twitter.com/EMrecruits) ### Recent Posts Copyright 2013 EMRecruits.com  |  All Rights Reserved [Back to the top](https://www.emrecruits.com/blog/the-patient-care-experience-insight-from-a-practicing-em-physician#)