The Patient Care Experience: Insight from a Practicing EM Physician
The patient care experience. Why is it so important? Why do physicians hate it so much? And, what can be done to improve it?
Justin Bright, MD, a senior staff physician at Henry Ford Hospital, Department of Emergency Medicine, in Detroit, Michigan, recently tackled these questions in an informative piece posted on emdocs.net. He defines the patient care experience as:
A more inclusive term that describes our technical expertise while also including everything else, such as communication, department ambiance, throughput, and the behavior of everyone a patient comes into contact with while in the department.
